End User Support / IT Helpdesk
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When you outsource your help desk operations to us, you can expect quality delivery, and commitment to resolve end user issues, and predictable support costs.
BlueAngle has provided clients with confidence that their end-users are productive and systems are running smoothly, 24/7 through our “one-stop” service offering. Ranging from outsourced service desk, helpdesk and support services, DaaS (Desktop as a Service), and mobile device support to rollouts, migrations, data protection, managed hosting, network monitoring and more, we concentrate on what is important to you, your systems and your team:
- Flexibility in how we service you (internal or external helpdesk service) – read ourSupport Subscription Tiers
- Quality standard work (based on periodic performance metrics which we share with our customers);
- Quick Response Time (our SLAs cover response times for both internal and remote helpdesk support models);
- Certified, reliable engineers and technicians (you meet and interact with each of our helpdesk professionals before engaging us).
Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience. We view technology partly as a “people business.’
At BlueAngle, we know your employees are the ones that you rely on to outpace your competition. Likewise for us! Our people are at the heart of our solutions and service delivery. They are highly trained to listen carefully before proposing answers to your unique IT needs, and they are experts at quick and complete resolutions.
Contact us to discuss our subscription tiers so we acan get you affordable pricing for your service desk support needs.
End User Support / IT Helpdesk:
Our service desk offering includes:
- Varity of options for you to choose from including 24/7 and 8/5 End User Support / IT Helpdesk models;
- On site / field service support or Off site setup;
- Highly trained professionals who are passionate about solving user issues;
- Deployment of tools that will help us manage your end users efficiently;
- Periodic service reports to our clients;
- Long-term commitment to support your end users; AND
- Excellence in our service delivery
